You can reach our dedicated customer support team via email at info@mrslm.com. To expedite assistance, please provide your email, telephone number, order number, or tracking number when contacting us.

Orders are typically processed within 3 days, with an additional 3 days for shipment preparation. Shipping times may vary based on your location. For domestic orders in the United States, please allow 1-3 weeks. International orders may take up to 3-4 weeks.

We strive to ensure swift delivery. After successfully submitting your order, our warehouse processes it within two business days. Subsequently, your order is picked, packed, and dispatched. Please be aware that delivery times may fluctuate based on location and potential courier screening. Our standard delivery times (5-10 business days) are estimates and may be affected by external factors beyond Mrslm's and our courier's control, such as extreme weather conditions and technical issues.

You can cancel your order while it's in "Processing" status. Once it's marked as "Shipped," cancellations are no longer possible. Please note that cancellation requests cannot be undone.

In the event of non-delivery, we recommend contacting the carrier to verify the delivery address. Additionally, kindly provide us with your phone number to initiate a claim against the carrier for package tracing. Typically, the search results should be available within one week.

If you receive a damaged order, please initiate a return request by contacting us via email within 3 business days after receiving your package. Document any visible damages or operational issues (if the product doesn't work) with digital photographs and provide detailed proof to assist us in processing your order refund.

After receiving authorization to return an item, please monitor the return tracking number closely. Once the item is delivered to our warehouse, we will issue a refund within 5-10 business days.

If you receive defective items, you can contact us for a full refund. Most of our products can be returned within 14 days of delivery provided they are in sellable condition with original packaging, tags, and a receipt. Please note that shipping costs for returns are generally the responsibility of the customer.

If you are unable to make the payment by credit card, alternatively we suggest using a bank debit card to complete your order.

No invoice will be included in your package. If you require an invoice, please contact our customer service, and we will provide a screenshot of your order details.

Order cancellations are an exception. Common reasons for order cancellations include:

  • Limits on available quantities
  • Item out of stock
  • Price or other listing errors
  • Additional information required by our Credit and Fraud Avoidance department
  • Unavailable carrier or shipping method

You will receive an email notification if any part of your order is canceled or if we need additional information to process your order.

Order delays can occur for various reasons, such as items going out of stock after order placement. We are actively working to adapt to increasing demand for popular items. Real-time order update emails are sent as inventory and procedures allow.

We frequently run promotions and offer discounts. To stay informed about the latest offers, keep an eye on our website or subscribe to our newsletter.

Yes, size charts are available on our product pages to assist you in selecting the correct size for clothing and footwear.

Please refer to our Returns and Exchanges policy on our website for detailed information on the process for items that do not fit or meet your expectations.

We do not offer warranty or repair services for our products. We inspect all products before shipping to ensure they are of high quality and brand new.

We value your feedback and suggestions. Please feel free to contact our customer support team with any comments or ideas you may have.

To unsubscribe from our marketing emails, simply click the "unsubscribe" link at the bottom of any email you receive from us.

We prioritize data privacy and security. Refer to our Privacy Policy for comprehensive information on how we handle your personal information.

We do not offer backorders for out-of-stock products. You can monitor product availability on our website and place an order once the item is back in stock.

Customs and duties charges for international orders are the responsibility of the customer. Please check your local customs regulations for more information.

We employ industry-standard encryption and security protocols to safeguard your payment information during online transactions.

If an item shows as delivered by the shipping carrier and is subsequently reported as stolen, we cannot assume responsibility. However, if the item is marked as not delivered or lost, we will arrange for a replacement.

Yes, we do offer gift cards or gift certificates on our website.

In the rare event of a product recall or safety concern, we will take immediate action to notify affected customers and provide guidance on returning the product or taking necessary precautions.

Please refer to our Price Adjustment policy on our website for detailed information on our price adjustment process.

You can easily check the status of your order by logging into your account on our website and accessing the "Order History" section.

We do charge 20% restocking fees for returned items in their original condition. However, please review our Returns and Exchanges policy for specific details.

During the checkout process, you can include special delivery instructions in the designated field. We will do our best to accommodate your requests.

For inquiries regarding bulk or wholesale orders, please contact our customer support team to discuss options and pricing.

You will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the shipping progress of your order.

To change the shipping address after placing an order, please contact our customer support team as soon as possible within 24 hours. We will do our best to assist you with the address change if the order has not yet been shipped.

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